At Signaldo, operated by Erencan Topdemir ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at www.signaldo.com and use our software-as-a-service platform.

1. Information We Collect

We collect information to provide a seamless market intelligence experience:

• Account Information: When you sign up, we collect your name, email address, and professional details.
• Payment Data: Payments are processed via Paddle. We do not store your full credit card details on our servers; Paddle handles this securely as our Merchant of Record.
• Usage Data: We collect information on how you interact with our platform (e.g., tracked competitors, frequency of alerts) to improve our AI models and user experience.
• Cookies: We use essential cookies to maintain your session and analytical cookies to understand site traffic.

2. How We Use Your Information

We use the collected data for the following purposes:

• To provide and maintain the Signaldo platform.
• To send critical alerts and product updates regarding your tracked competitors.
• To process payments and manage subscriptions via Paddle.
• To comply with legal obligations and prevent fraudulent activity.

3. Data Processing & Competitor Tracking

Signaldo monitors publicly available data from competitor websites. We do not access private or password-protected areas of third-party websites. Any data retrieved is processed to provide insights solely to the registered user who requested the tracking.

4. Third-Party Service Providers

We share information with trusted partners only when necessary:

• Paddle: Our payment infrastructure and tax compliance partner.
• Cloud Providers: For secure data storage and AI processing.
• Analytics Tools: To monitor platform performance and improve features.

5. Your Rights (GDPR Compliance)

If you are located in the European Economic Area (EEA), you have the following rights:

• Access: Request a copy of your personal data.
• Correction: Ask us to fix inaccurate information.
• Deletion: Request that we erase your personal data ("Right to be forgotten").
• Portability: Request a transfer of your data to another service.

To exercise these rights, please contact us at [email protected].

6. Data Retention

We retain your personal information only as long as your account is active or as needed to provide you with our services. If you close your account, we will delete or anonymize your data unless legal requirements dictate otherwise.

7. Security

We implement enterprise-grade security measures to protect your data. However, please remember that no method of transmission over the internet is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• Address: Bos on Lommer, Netherlands